FREQUENTLY ASKED QUESTIONS
How long will it take to deliver my order?
We make every effort to get your order dispatched within 5 working days from order confirmation. Our lampshades are handmade to order, and can take longer to arrange dispatch - we will let you know as soon as possible, if dispatch will be delayed. If you haven’t received your product within 7 working days please contact us at firstname.lastname@example.org.
Do you ship outside the UK and Europe?
At the moment we only process online orders for the UK and Europe. If you live outside this area, and would like to purchase a product, please contact us at email@example.com to discuss delivery. Due to delivery restrictions, we are unable to ship lampshades outside of the UK which are larger than 30cm width.
What if a product is temporarily of stock?
Products are subject to availability. If a product is temporarily out of stock please email firstname.lastname@example.org and we’ll notify you as soon as it’s back online. Alternatively keep checking the website. You can also keep up to date with our latest products by joining our mailing list.
When can I contact you?
You can send us an email at any time any day - we’ll respond to you as soon as we can. Alternatively you can call Wendy between 9.30am and 5.00pm Monday to Friday on +44 (0)1892 231 405.
Where else can I buy Wendy Kaye products?
Our range of lampshades, cushions and tea towels are currently available to buy through our Etsy & Folksy shops.
I’m a retailer interested in stocking your products – how do I find out more?
That’s great. Please email Wendy at email@example.com to enquire about wholesale opportunities. Further information about Wendy Kaye Design can be found on our about page.
Will the lampshades fit UK & European lamps?
Yes, all of our lampshades are provided with a UK & EU lamp fitting. The 39mm ring fitting is standard for the EU & there is a reducing ring to fit 29mm standard UK fittings.
Which bulb do you recommend?
We recommend the use of low energy bulbs with our lampshades; they use less energy and are cool to touch. If you do use a normal light bulb, then we recommend up to max 60w.
Do the lampshades pass the glow wire test?
The firm lampshades have a rolled edge over white flame retardant laminate, which is UV stable and has been tested and passed the glow wire test carried out by the Lighting Association.
Do you offer a bespoke service for lampshades?
Yes. If you have a particular size of lampshade in mind, which we don't offer on the website - do get in touch with the dimensions and preferred fabric and we will put together a quote for you.
What are the product dimensions in inches?
|Lampshades||20cm x 18cm high||8" x 7"|
|25cm x 41cm high||10" x 16"|
|30cm x 21cm high||12" x 8"|
|40cm x 25cm high||16" x 10"|
|Cushions||45cm x 45 cm high||18" x 18"|
|45cm x 33cm high||18" x 13"|
|Tea Towels||48cm x 70cm high||20" x 28"|
I would like a cushion but have an allergy to feathers?
Please get in touch, and we will supply you with an alternative cushion filler.
We hope this helps to answer your questions, but feel free to use our contact page to ask any others you may have.